Any company that wishes to remain competitive must provide top-notch customer service. Customers have more options than ever before on the market, and they won’t think twice to switch brands if they are dissatisfied. To make sure you are meeting (and, ideally, surpassing) consumer expectations, it is crucial to measure customer service KPIs. Customer service […] The post KPIs on Customer Service: Average Chat Time appeared first on Viral Viral Videos. via Viral Viral Videos https://viralviralvideos.com/2022/06/24/kpis-on-customer-service-average-chat-time/
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